While the redesigned helpspot.com is still under-construction, our new and improved tour is starting to take shape.
Just to give you a flavor of what’s to come….
What’s new with the tour? Everything! Starting with the look/feel. Carrying over the fresh color palette and new style for icons and images from the rest of the site, the message of the tour will be delivered with a polished sophistication.
Content too has seen an overhaul. I grouped features, specific tools, and over-arching philosophies into conceptual areas to provide more of a narrative for those new to HelpSpot; designed to be a logical organization of the key points for those in the market for help desk software.
- Manage: How will HelpSpot allow me to more effectively manage my customer service?
- Work: Which tools will support my goals of efficiency and delivering great service for every inquiry?
- Self-Service: A must to satisfy the growing pool of web-savvy customers.
- Measure: Reporting to measure the good, bad, ugly and everything in-between.
- Customize: Maximizing HelpSpot’s flexible framework to create a support management tool that reflects my business needs.
- Developer APIs: No business app. can call itself complete without full integration with vital external systems; HelpSpot is no exception.
