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Exporting Filters to Excel
Did you know HelpSpot can export filter data to Excel? Working with data from HelpSpot in Excel you can more easily: Create graphic representations of filter/report results for presentations. Share...
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Filter Condition: Relative Dates
Before getting into the good stuff, I’ll start with a quick and dirty Filter 101 for those new to HelpSpot. Filters, in a nut-shell: HelpSpot’s filters allow for the creation of customized request...
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Saving Attachments to Disk
Larger, high volume installations should consider saving attachments from requests to the file system rather than the HelpSpot database (system default). This newly added setting can be found under the...
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Merging Multiple Requests from Workspace
Currently, you must be on the request page to initiate a request merge, while this will continue to be available, with the next release we’re adding the ability to merge multiple requests from the...
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Hot off the press: HelpSpot Fact Sheet
Based on feedback from those in the help desk software evaluation process, we’ve created a 1 page fact sheet for HelpSpot. It’s a quick look at what we do, a sampling of who we serve and what they’re...
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Remembering the ‘Customer’ in Customer Service
Going through some content as we port to the NEW helpspot.com design (sneak-peek to come…), I came across this article written by Ian, our founder, a few years ago. It’s great–although brief, it...
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Site redesign sneak-peek: the Tour
While the redesigned helpspot.com is still under-construction, our new and improved tour is starting to take shape. Just to give you a flavor of what’s to come…. What’s new with the tour? Everything!...
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New Site Live!
Drumroll please…. After battling a few delays and many long hours of work, we’re pleased to announce that our redesigned company and product sites are now live. So, in a nutshell, here’s what you can...
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